15. RESPONSIBLE GAMING

15.1 You must set a limit on the amount you wish to deposit over a specific time period, by necessity these are daily, weekly and monthly (Please note that you cannot start playing until these limits are activated on the websites.) 15.2 The Website and the Services are intended solely for recreational and entertainment purposes. We are committed to ensuring that Users have the ability to manage or limit their play on the Website. We reserve the right to contact the player for responsible gambling and money laundering. To ensure that limits specified under 16.3 cannot be exceeded, and if you raise a deposit limit higher than €1,000 per month, we will contact you to fulfill our duty of care (according to chapter 14, § 1 of the Gambling Act (2019:1138)) 15.3 If The Operator believes that your playing will cause you financial or personal problems, we reserve the right to close your account. If you feel you need help dealing with an addiction, please visit our Responsible Gambling section of the website. The Operator therefore reserves the right to request information and/or KYC documentation at any time to satisfy us that you have sufficient funds to play. 15.4 You may limit your deposits and/or Bets on a daily, weekly or monthly basis from your Account. Note that the deposit limit will apply as an aggregate limit for all deposits, implemented at the time of the request. Note further that if you self-impose a limit and later wish to increase the amount or remove such limit, this will take place only after at least 72 hours from your request. Any decrease in the amount of your limit will take place immediately. You can choose to set a maximum login time that you may remain logged in to your account. If you are logged in and your time logged in reaches a set limit, you will be logged out of the website and all ongoing games will be cancelled. We offer a tool that helps you review your activity which means a message that appears on your screen at regular intervals. The message that appears informs you of how long you have been logged in, along with an overview of your winnings and losses. Notifications will appear and give you the choice to resume or quit the game you are playing. 15.5 You have the option of self-excluding and/or deactivating your Account if you believe you have a gambling problem. The Responsible Gaming page provides you with an option to exclude yourself from being able to play on the Website, as well as providing information on how to contact customer services should you wish to discuss this in person. We have measures in place to ensure that once your self-exclusion request has been processed, you will no longer be able to play on the Website and you will not be able to access your account again until your self-exclusion period has ended. To activate self-exclusion, please contact our customer support by sending an email to [support@fastbet.com](mailto:support@fastbet.com), and specify the desired period of self-exclusion or use the tools available on the website. The minimum self-exclusion period is 12 months if you self-exclude indefinitely. You can also use the self-exclusion button available on the website to self-exclude yourself immediately from the respective website. During the self-exclusion period, the account will not be re-opened under any circumstances. To make a withdrawal of remaining balance during your self-exclusion period, please contact customer service at [support@fastbet.com](mailto:support@fastbet.com) to request a withdrawal. We offer various exclusion periods as follows: • 24-hour cooling off periods as well as 7 day, one month, or such other period as you may request in writing. You will not be able to play on the Website during this period. Once you request a cooling off period, you will not be able to deposit into your Account. Your Account is automatically reinstated after the cooling off period has expired; and
• for an indefinite time, until a minimum of 12 months has passed from your request. You may request for an indefinite exclusion to be lifted by contacting our customer support once 12 months has passed.
• You can also use the Panic button available on our website to immediately self-exclude yourself for a 24-hour period. 15.6 Whilst we will use our reasonable endeavours to enforce our Responsible Gaming Policies, we do not accept any responsibility or liability if a User nevertheless continues gambling and/or seeks to use this Website with the intention of deliberately avoiding our Responsible Gaming measures in place and/or we are unable to enforce our Responsible Gaming measures for reasons outside of our reasonable control. 15.7 All limits and tools regarding Responsible Gambling can be administered and activated by contacting our customer support. All members of our support staff have been trained in Responsible gaming and are aware of the risks of problem gambling. If you feel you are at risk, they are there to assist you, and can explain what steps you can take to limit your gambling by referring you to support organizations that can help you. 15.8 Reality checks. We offer a tool that helps you review your activity which means a message that appears on your screen at regular intervals. The message that appears informs you of how long you have been logged in, along with an overview of your winnings and losses. Notifications will appear and give you the choice to resume or quit the game you are playing. 15.9 All game limits and self-exclusion requests apply across all operators and/or Websites owned by Prozone. Please note that should you self-exclude from the Website, you cannot continue to use its sister sites in case you have also opened accounts on these websites. Should you knowingly attempt to circumvent such exclusion by any means, including registering an account with false and therefore different details to avoid detection, Prozone shall not be liable for your continued playing and shall not refund any losses and may also retain available funds which is on any account belonging to you upon capture. 15.10 For more detailed information, please visit our dedicated Responsible Gaming Section of our Website at the following link. 15.11 Welcome bonus is only available to new players who have never played on the site or any of the sister sites operating under Prozones MGA license MGA/B2C/908/2021 issued on 29 October 2021. Only one welcome bonus is allowed per new player, customer account, computer household, IP address and other places with a shared computer (office, library, university, etc.) 15.12 All bonuses, free spins, free bets or other offers that has been marketed via affiliates, email, text message or through other channels, needs to be wagered in games in Group A, B or C. It is not permitted to play on Group D while having an active bonus. Wagering on Group D may lead to confiscation of bonus money and winnings generated from bonus. Group A - Slots, Video slots, Scratch Cards = 100%
Group B - Sportsbook = 100% with odds of 1.80 or higher
Group C - Live Casino and Authentic Casino = 20%
Group D - Video Poker, Virtual sports, table games and other games excluding Live Casino = 0% 15.3 Bets on the following games do not count towards the wagering requirements: 1429 uncharted Seas, 5 Families, Astro Cat Deluxe, Beautiful Bones, Beavis and Butthead, Big Bad Wolf, Big Bad Wolf Christmas Edition, Blood Suckers, Bloodsuckers II, Bonanza, Book of 99, Book of Gods, Cash Ultimate, Castle Builder, Castle Builder 2, Castle Builder II, Champions of Rome, Coins of Egypt, Cosmic fortune, Dazzle Me, Dead or Alive, Dead or Alive 2, Double Dragons, Eggomatic, Flowers, Forsaken Kingdom, Guns N Roses, Hellcatraz, Jack and the Beanstalk, Jackpot Raiders, Jimi Hendrix, Jokerizer, Jungle Spirit: Call of the Wild, Koi Princess, Lucky Fridays, Marching Legions, Money Train 2, Motörhead, Mythic maiden, Neon Staxx, Reel Rush, Robin Hood Shifting Riches, Scrooge, Secrets of Atlantis, Serengeti Kings, Sky Hunters, Solar King, Solar Queen, Spacewars, Stardust, Starmania, Steam Tower, Street Fighter™ II: The World Warrior Slot, Supernova, Terminator 2, The Invisible Man, The Wish Master, Thunderstruck, Thunderstruck II, Thunderstruck Wild, Tomb Raider, Tomb Raider: Secret of the Sword, Tower Quest, Vikings Video Slot, Village People, Wild Swarm, Wilderland, Wolfpack Pays and progressive jackpots (find more info under the Jackpot tab in the Casino). 15.14 Maximum allowed bet in Casino and Live Casino when having an active bonus is €10 per bet/spin, unless the bonus terms & conditions state otherwise. Larger bets or playing on games from Group D may lead to confiscation of the bonus assets, free spins and possible winnings made with bonus money. 15.15 Player cannot make a withdrawal while having an active bonus on account before all wagering requirements have been met.